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We’re in an unprecedented third lockdown which, for nearly all businesses, means working from home or remotely and communicating virtually. Nothing can beat the banter, the ability to connect and…

It’s hard to get back into work mode after the Christmas break, but it’s even harder than usual this year.  Working remotely isn’t easy and being away from colleagues can…

Being asked to read in a religious service is a great honour, whatever our faith. But for many, it can fill us with dread – whether we are there in…

I don’t know about you, but I didn’t realise how much I missed shaking hands. We’ve clearly been taking it for granted for years. I’m a great one for shaking…

I don’t know about you, but I’m generally pretty punctual. I’ve been an actor for over 30 years and the one thing you learn as an actor is that if…

One of the biggest problems when we try to sell a product, an idea, or even ourselves at a job interview, is that we can easily look like we’re selling.…

We don’t really associate listening with communication. We know listening is a natural part of the communication process. When we converse with someone, we’re not the only ones talking the…

There is an etiquette to sending flowers. Which do you give someone on their birthday? Which do you chose for a funeral? Which do you take to a friend in…

When somebody says ‘public speaking’, one of the images we immediately create in our heads is of someone standing on a stage speaking to a large group of audience, like…

Our elders often given us the best advice. Growing up, my grandfather would share so many priceless gems with me. I’d like to share just two of these: Sometimes it’s…

It’s one of those conversations you dread, but asking for a pay rise is becoming more and more commonplace. A recent poll of 2,000 workers found that more than half…

Many of us do not enjoy disagreement and conflict and see it as very negative and unhealthy. This isn’t always the case. Here, I give my reply to select questions…

Stand up whilst waiting/login early We are often shown into a boardroom before an interview and offered a seat whilst we wait. Don’t take it. You don’t want their first…

Nobody relishes the challenge of having a ‘difficult conversation’ in a professional or personal sense, however, these can unfortunately occur frequently in the workplace; the most challenging of these being…

Whether your interview is face-to-face or via video call, here are three mistakes many of us naively fall into and must avoid. Don’t sell Never look like you’re selling. Try…

In video calls, we are afforded the ‘luxury’ (if you can call it that) to zone out and stop paying attention. In a group video call, someone can mute themselves…

For many of us, video calling is a very new phenomenon that we’re trying to get used to. On one hand, we have technical questions: How do they work? How…